Refund policy

Technicade — Digital Products Refund & Return Policy

Last updated: October 21, 2026

Digital products

Technicade sells downloadable digital products, including spreadsheets, templates, printable games, guides, and other electronic files.

All products currently offered are delivered digitally. No physical products are shipped, and no physical returns are required.

Refund eligibility

Because digital products can be downloaded, accessed, and retained immediately after purchase, we generally do not accept change-of-mind returns after successful delivery.

However, we review refund requests individually and may provide a replacement, correction, technical assistance, or refund when appropriate.

Reasons for requesting assistance or a refund include:

The purchased files were not delivered or cannot be accessed.
Files are corrupted, incomplete, or cannot be opened in the software identified as compatible in the product description.
The product is materially different from its advertised description.
The customer was charged more than once for the same purchase.
An incorrect product was delivered.
A refund or other remedy is required under applicable law.

Refund approval depends on the circumstances and applicable consumer protection laws.

Download and compatibility issues

If you experience a download problem, please contact us and include:

Your order number
The product purchased
A description of the issue
Any relevant error message

We will review the issue and, where practical, help restore access or provide a corrected file.

Customers are responsible for reviewing the product description and software requirements before purchasing.

Order cancellations

If you need to cancel an order, contact us promptly.

If the digital product has not yet been delivered or made accessible, we may be able to cancel the order.

Once a download has been provided, cancellation may not be available except where required by applicable law or otherwise approved.

Refund processing

When a refund is approved, it will generally be issued to the original payment method through our payment processor.

The time required for the refund to appear depends on the payment provider and financial institution.

Exchanges and updates

Digital products cannot be physically exchanged.

If you receive the incorrect file or an unusable version, contact us so we can investigate and, when appropriate, provide the correct or updated file.

Product updates are not guaranteed unless specifically included in the product description.